Return & Refund Policy
Effective Date: 12/18/2025
At Time n Trends, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
Eligibility for Returns
To be eligible for a return, the item must be unused, unworn, and in its original packaging. The return request must be submitted within 14 days of delivery, along with proof of purchase such as an order number or receipt.
Certain items may not be eligible for return due to hygiene or usage reasons. Items showing signs of use, damage, or alteration by the customer, clearance or final sale items, and products damaged due to misuse or improper handling are not eligible for return or refund.
Return Process
To initiate a return, please contact our support team at support@timentrends.com or call +1 (929) 693-8403.
Once your request is approved, return instructions will be provided.
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Customers are responsible for return shipping costs, unless the item arrived damaged or incorrect.
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A return shipping label may be provided upon request. If provided, the cost of the return label may be deducted from the refund amount, where applicable.
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We recommend using a trackable shipping service, as we are not responsible for lost return shipments.
Restocking Fee
We do not charge any restocking fee on returned items. Once your return is approved and the item is inspected, the full eligible refund will be processed according to our refund policy.
Refunds
After receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to the original payment method within 7 business days.
Original shipping charges, if applicable, are non-refundable.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos, and we will resolve the issue promptly.
Order Cancellations
Orders can only be cancelled within 12 hours of placement. Once an order has been processed or shipped, cancellation is no longer possible.
Contact Information
Store Name: Time n Trends
Support Email: support@timentrends.com
Customer Support Phone: +1 (929) 693-8403
Billing Address: 3838 Maple Ave, Brooklyn NY 11224, United States